Rental agreement & house rules

1. The booking

This agreement is between the guest named on the booking and Stay Haynes LLC, which operates Rooftop Townhome in Charlotte, North Carolina. It covers the dates shown on your confirmation and no others.

The guest who books must be at least 25 years old, must be one of the people staying, and is responsible for everyone in the party.

2. Payment

Booking is by request. You save a card and verify ID; nothing is charged while we review. If we accept — normally within 24 hours — the full amount of nightly rate, fees, and taxes is charged to that card and your dates are confirmed. If we decline, you are not charged at all.

Payments are processed by Stripe. We never see or store your card number.

3. Cancellations and refunds

Free cancellation up to 5 days before check-in for a full refund. Cancel within 5 days and the first night plus 50% of remaining nights is non-refundable. No refund after check-in.

Refunds are returned to the original payment method and typically appear within 5-10 business days.

If the home becomes unavailable through no fault of yours, you receive a full refund. That is the limit of our liability.

4. Occupancy

Maximum 8 guests. Guests above 6 are charged $25 per person per night, disclosed in your quote before payment.

The home is a residence, not an event venue. Parties, events, and commercial photography are not permitted.

5. Damage and conduct

You are responsible for damage beyond normal wear caused by you or your party, including damage from pets and from smoking anywhere on the property.

Deliberate damage, undisclosed parties, or exceeding the guest limit may end the stay immediately without refund.

6. Card on file and damage charges

We do not take a security deposit. Instead, the card used to book is kept on file with Stripe, and by booking you authorize us to charge it for damage beyond normal wear, missing items, extra cleaning required by a violation of the house rules (smoking, undisclosed pets, parties), or fines we incur because of your stay.

Any such charge is capped at $2,000 unless you agree separately to more, may only be made within 14 days of checkout, and will not be made until we have emailed you the itemized cost and photographs and given you at least 72 hours to respond.

We never see or store your card number — Stripe does. You may dispute any charge with us directly or with your card issuer.

7. Check-in and access

Check-in is after 15:00 and checkout is before 11:00, local time. Access is by smart lock; your code is emailed before arrival and stops working at checkout.

Exterior security cameras cover entry points only. There are no cameras inside the home.

8. Liability

The home has stairs and a rooftop terrace. You use both at your own risk and are responsible for supervising children and pets.

We are not liable for personal injury or lost property except where caused by our negligence.

During your stay

Self check-in with smart lock

Pets allowed (see pet fee) — service animals always welcome, no fee

Quiet hours 10:00 PM – 8:00 AM

No parties or events

No commercial photography

No smoking anywhere on the property

Quiet hours

Quiet hours are 10:00 PM to 8:00 AM. The rooftop terrace is shared airspace with neighbors — keep voices and music down after 10:00 PM.

Before you leave

Gather used towels

Throw trash away

Lock up

Pets

Up to 2 pets are welcome for $75 each per stay. Pets must not be left alone in the home and must not be on the beds.

Service animals are not pets. They are always welcome, are not counted against the pet limit, and are never charged a pet fee. You do not need to tell us about a service animal in advance or provide documentation for one.

Everyone is welcome

Stay Haynes LLC does not refuse a booking, charge a different rate, or apply different rules because of race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity or expression, marital or familial status, disability, veteran status, or any other characteristic protected by federal, North Carolina, or Charlotte law.

If you need an accommodation to stay here comfortably, tell us and we will do what we reasonably can.

What can be charged after your stay

Normal use is expected and never charged for. The amounts below are agreed in advance so that if something does go wrong, there is no argument about the price — you know it before you book, and we cannot invent a number afterwards.

We will always email you an itemized explanation with photographs, and give you 72 hours to respond, before charging the card on file. Total post-stay charges are capped at $2,000, and no charge can be made more than 14 days after checkout.

Excess cleaning — $250

The home is left needing cleaning beyond a normal turnover — dishes and food left out, spills, stains, or rubbish through the house.

Rubbish removal — $100

Rubbish left beyond the bins, or bins not usable for the next turnover.

Smoking remediation — $500

Evidence of smoking anywhere on the property, including the rooftop terrace. Covers ozone treatment and laundering.

Undisclosed pet — $150

A pet stayed that was not declared at booking. Covers the pet fee plus additional cleaning.

Undisclosed guests — $150

More guests stayed than were booked, per the extra-guest rate plus cleaning.

Late checkout — $75

Checkout after 11:00 AM without prior agreement, per hour started.

Party or event — $1,000

A party or event was held, in breach of the house rules. Covers cleaning, neighbour complaints, and any fines.

Repair or replacement — at documented cost

Itemized at documented cost — receipt or quote attached.

If you disagree

Reply to the notice email. We would rather look at your photos than take money you do not owe, and a charge that turns out to be wrong is refunded in full.